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Chapter 9
Section Links
Defining Front-End and Back-End E-Business Systems
Integrating Front-End Web-Based Systems with
Back-End Systems
Backup Procedures
and Disaster Recovery Plans
Order Fulfillment Processes
Outsourcing Fulfillment Management
Exercises
Useful Links
For Additional Review
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
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Understanding Back-End Systems
Wine.com
(eVineyard)
foodlocker.com
Physician Sales and Service
@Backup
Bell Atlantic (Verizon)
International Risk Management Institute
LiveVault
Microsoft Windows 2000
NetWare
Oracle
St. Joseph's Hospital & Medical Center
Airborne Express
Albertson's
Amazon.com
Barnes and Noble
BizRate.com
Cahners Research
CDnow Online, Inc.
Cyber Dialogue
DHL
Diamond Phoenix
ExpressFulfillment.com
Federal Express
Federal Trade Commission
foodlocker.com
Forrester Research
freightquote.com
GroceryWorks.com
KBkids.com
macys.com
Outpost.com
Remstar International, Inc.
SkyMall.com
SmartShip.com
Stamps.com
United Parcel Service
U.S. Postal Service
Webvan
White Systems, Inc.
3PF
A.N. Deringer
CDnow Online
e-fulfillment.com
Electron Economy Inc.
Fingerhut Business Services
Fulfillment PLUS
iFulFillment.com
International Data Corporation
Jupiter Media Metrix
Macys
Outpost.com
ReturnCentral
Ryder Integrated Logistics
ShipMax.com
USCO Logistics
Wine.com
(eVineyard)
WineShopper.com
Federal Express
U.S. Postal Service
United Parcel Service
3PLResources
@brint.com E-commerce Resources
Armstrong & Associates, Inc.
(Logistics)
CMPnet
(NetBusiness)
DataSafe
(Free Records Retention and Destruction Guide)
Disaster Recovery Forum
Disaster Recovery Journal
Disaster Resource Guide
DRI International
eCommerce Info Center
Global Sports
MIT Business Continuity Sample Recovery Plan
National Retail Federation
Online Logistics Bibliography
Purchasing Magazine Online
RAID Advisory Board
Small Business Administration
The Bureau of Export Administration, U.S. Department of Commerce
The U.S. Census Bureau, Foreign Trade Statistics
The Rothstein Catalog on Disaster Recovery
TradeSpeak.com
(Business, IT, and Science White Papers)
Business 2.0. 2000. "Is It Do or Die for E-tailers This Holiday Season?,"
September 29.
Campanelli, Melissa. 1999. "Delivering the Goods,"
Entrepreneur, March.
Couzin, Jennifer. 2000. "Getting Down to Holiday Business,"
TheStandard, November 20.
Dembeck, Chet. 1999. "Return Policies Top E-Shoppers' Concerns,"
E-Commerce Times, December 29.
Ellis, Juanita. 2000. "Accepting Credit Cards Online,"
Entrepreneur, September 25.
Ellis, Juanita. 2000. "Handling Returns Online,"
Entrepreneur, August 28.
Ellis, Juanita. 2000. "Regulating Your Online Inventory,"
Entrepreneur, June 26.
Ellis, Juanita. 2000. "Service with a Smile,"
Entrepreneur, April 21.
Ellis, Juanita. 2000. "Special Delivery: E-Commerce Fulfillment,"
Entrepreneur, May 19.
Ellis, Juanita. 2000. "Fulfillment Companies at Your Service,"
Entrepreneur, June 24.
Golway, Michael W. and Palmer, Thomas 0. 1999. "Simulating Carton Flow Pick-to-Light Systems: A
Simulation Analysis of Batch Versus Single Order Pick Methods,"
AutoSimulations Symposium '99.
Haskin, David. 2000. "Warehouses: When to Own, When to Rent,"
Business 2.0, September 29.
Kelly, Patrick. 1996. "Physician Sales & Service -- Keys to Hypergrowth"
, fed.org, September 27.
Krizner, Ken. 2000. "3PL Providers Will Continue to Add Customers and Services,"
Frontline Solutions, April.
Lawrence, Stacy. 2000. "From Bricks to Clicks,"
TheStandard, March 27.
Press Release. 1999. "Princeton Softech's SyncPoint Extends Enterprise Data,"
Princeton Softech.
Rafter, Michelle V. 1999. "The Art of Fulfillment,"
TheStandard, September 13.
Ramsey, Geoffrey. 2000. "Holiday Hangover: Online Sales Surged over the Holidays, but Researchers
Agree- Improvement Is Needed,"
Business 2.0, March 1.
Rist, Oliver. 2000. "Planning for Disaster Recovery,"
Planet IT, February 14.
Saracevic, Alan T. 2000. "Hope for the Holidays: To Avoid Last Year's Dot-Com Debacle, E-tailers Scramble to Bolster Their Back Ends,"
Business 2.0, September 29.
Young, Eric. 2000. "Online Retailers Want to Be Good for Christmas,"
TheStandard, October 10.
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