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>Electronic Commerce 3rd Ed. Home>Chapter 4

C h a p t e r   4:
Marketing on the Web

Chapter Case


Web Marketing Strategy


Communicating With Different Market Segments


Beyond Market Segmentation: Customer Behavior and Relationship Intensity


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Advertising on the Web


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E-mail Marketing


Customer Relationship Management


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Creating and Maintaining Brands on the Web

Elements of Branding

Emotional Branding vs. Rational Branding

Brand Leveraging Strategies

Affiliate Marketing Strategies

Viral Marketing Strategies

Brand Consolidation Strategies

Costs of Branding


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Search Engine Positioning and Domain Names

Search Engines and Web Directories


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Exercises

Exercise 1

Exercise 2

Exercise 3


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Additional Resources


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 Appendix 


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